Privacy Policy

This Privacy Policy explains how BM Conversa ("we", "us", "our") collects, uses and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

BM Conversa is a Spanish learning and community service based in London. For any privacy enquiries, contact bru2mv@gmail.com.

2. What we collect

• Contact details you provide (name, email, phone) when you message us on WhatsApp or by email.
• Booking and membership details when you sign up for lessons, events or membership.
• Technical data: IP address, browser type, device, pages viewed (only when you accept analytics cookies).

3. How we use it

• To reply to your enquiries and deliver the services you request.
• To manage memberships, events and payments.
• To improve our website and content (only with your consent).
• To comply with our legal obligations.

4. Lawful basis

We rely on: (a) your consent, (b) the performance of a contract with you, (c) our legitimate interest in running and improving our business, and (d) legal obligation, depending on the activity.

5. Sharing

We do not sell your data. We share it only with trusted processors needed to run the service (e.g. payment, email, hosting providers) under data-processing agreements.

6. Retention

We keep your data only as long as necessary for the purposes above or as required by law.

7. Your rights

You have the right to access, rectify, erase, restrict, port or object to the processing of your data, and to withdraw consent at any time. Contact us at bru2mv@gmail.com. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

8. Cookies

See our Cookie Policy for details.

9. Changes

We may update this policy. The "last updated" date above reflects the current version.